The General Manager has complete responsibility for the day-to-day operation of the entire hotel, orchestrating the activities of every department and the contributions of each team member, to manage all aspects into a unique combination that will provide a tremendous experience for every guest and team member.
The Front Desk Ambassador is responsible for kicking off the beginning of a guest’s exceptional stay by being the first point of contact, making the best impression, accommodating the requests and needs of the guest, and providing them excellent accommodations, a stage set by fellow team members.
The Night Auditor is responsible for the overnight operations of the Front Desk, ensuring the guests have a single point of contact during those hours, while also performing the audit functions of the hotel’s daily transactions, giving ownership and management clear reporting snapshot of performance.
The Night Auditor/Night Manager/Accountant is responsible for the overnight operations of the Front Desk, ensuring the guests have a single point of contact during those hours, while also performing the audit functions of the hotel’s daily transactions, and accounting functions, giving ownership and management clear reporting snapshot of performance.