The Maintenance Assistant will assist in presenting the best of the physical attributes that the hotel has to offer, ensuring an excellent experience for guests and a safe, efficient work environment for all team members through proper servicing, maintenance, and equipping of the property. 

Department

FSLA Status

Supervisory Responsibilities

Duties/Responsibilities

• Approaches all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Carries out the assigned duties of the Maintenance Director when required.
• Maintains knowledge of building systems, such as plumbing, electrical, and HVAC.
• Carries out on property maintenance such as painting, caulking, minor plumbing, and HVAC repairs.
• Performs the day-to-day operations of the Maintenance Department.
• Observes systems or facilities to determine maintenance or repairs that need to be performed.
• Assesses building systems to plan work assignments and project schedules.
• Completes maintenance and repair work correctly and in a timely manner. 
• Runs daily Out of Order report and develops resolutions for rooms returning to service.
• Processes and completes work orders, with an emphasis on organization and tracking progress, including a full history of each room.
• Maintains Preventive Maintenance schedule and tracks progress in each room.
• Completes and maintains all Equipment Data Sheets for all equipment throughout the hotel.
• Obtains and stays current on all required certifications when applicable.
• Maintains a clean maintenance shop, tool inventory and storage inventory.
• Coordinates all required shuttle maintenance when applicable.
• Stays proficient in all fire and life safety training and maintaining all fire and life safety inspections.
• Responsible for the execution of pool maintenance and grounds upkeep, overseeing the proper use of chemicals.
• Observes all safety protocols, including maintaining safe keeping of key cards, and being aware of suspicious activities, reporting any concerns, no matter how small.
• Generates a weekly list of projects in the sequence of priority with forecasted occupancy and hotel’s labor model, in mind.
• Walks halls each morning and evening checking for any building issues and handling needed work properly.
• Coordinates with Front Desk to provide up to the minute of maintenance work status.
• Maintains expenses within budget guidelines or better, payroll, scheduling, and maintenance department costs.
• Provides the appropriate support to contribute to achieving the monthly Brand Standard Satisfaction ratings and passing the regularly scheduled Quality Assurance Inspections.
• Ensures work done by others is inspected personally before signing off upon completion.
• Responds to guest requests.
• Maintains regular attendance in compliance with the hotel’s standards, as required by scheduling which will vary according to the needs of the hotel.
• Complies at all times with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
• Ensures compliance with all Brand Quality Assurance standards.
• Assists in special project work by other departments, such as mattress turning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure high standards of cleanliness and comfort to the guest.
• Ensures proper chemical usage according to OSHA Safety and Health Management System guidelines.
• Follows property OSHA/HAZCOM procedures.
• Wears appropriate brand required uniform and name tag during all scheduled shifts.
• Performs all other duties assigned from time to time.

Required Skills/Abilities

Education and Experience

• High school diploma or equivalent
• One year of maintenance experience required.

Physical Requirements

• Prolonged periods standing and walking, and frequently pulling, pushing, and bending.
• Must be physically able to perform repairs when needed.
• Must be able to lift and carry up to 50 pounds at a time.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.