Assistant Director Housekeeping

Housekeeping supervisor position. 

The Housekeeping Assistant will assist the Housekeeping Director in ensuring the efficient operations of the Housekeeping Department in accordance with brand standards, as well as supervise, train, and motivate the Housekeeping Team to provide an excellent experience for guests and a welcoming working environment for all team members through proper servicing of rooms, front/back of house, public areas, and laundry. 

Department

FSLA Status

Supervisory Responsibilities

Duties/Responsibilities

• Contributes to the monthly goals of the property and department for guest satisfaction scores by giving exemplary service that goes above and beyond, approaching all encounters with guests and fellow team members in an attentive, friendly, courteous and service oriented manner, and ensuring that Housekeeping Team Members do their jobs right the first time.
• Approaches all encounters with guests and team members in an attentive, friendly, courteous and service oriented manner.
• Makes safety and security a top priority. Is completely trained in competent in all emergency procedures and be ready to take charge in an emergency. Is constantly aware of potential security threats and models If You See Something, Say Something by notifying the Manager on Duty or any other Manager. Knowledgeable of fire panel functions and location of gas and water shut offs.
• Follows property OSHA/HAZCOM and Bloodborne Pathogen procedures, ensuring proper chemical usage according to OSHA Safety and Health Management System guidelines and cleaning chemical provider’s direction.
• Is alert to hazards anywhere observed in the hotel and take personal responsibility to ensure they are corrected. 
• Assists in training Housekeeping personnel on all safety protocols, including use of safety beacons, proper cart placement, awareness of surroundings, maintaining safe keeping of key cards, and being aware of suspicious activities, instructing staff reports any concerns, no matter how small.
• Participates in new hire orientations when requested, to meet Brand deadlines
• Assists in assigning and monitoring all Housekeeping and Laundry personnel.
• Assists in ensuring all rooms are inspected daily, personally performing at least a portion of these inspections.
• Assists in inspecting all ready rooms and scoring them using the Quore inspection checklist, participating in an equal share of the inspections due each day, making sure room issues are reported properly, and coordinating with Reception to provide up to the minute status of rooms via Quore.
• Assists and ensures Laundry Team is using proper procedures for pre-treating and reclaiming stained linen, washing and drying properly. Handles discards personally ensuring they are converted to rags, discarded, or donated. 
• Ensures that lint filters are cleaned after each load. 
• Ensures that proper cleaning procedures are used in all assigned guest rooms at all times, including linen, vacuuming, bathroom cleaning, and dusting. 
• Ensures that all in-between rooms are checked each day, as well as extended stay rooms on at least each fourth day. 
• Maintains a key control system for the department and be responsible for all assignments of key cards and safety devises and their proper return. Reports any missing keys immediately to the General Manager so the keys can be invalidated in the lock system. 
• Cleans rooms or works laundry when business levels require.
• Steps in to handle all responsibilities of the Housekeeping Director when he or she is not present, assigning, training, directing, and monitoring the performance of all Housekeeping and Laundry personnel. 
• Walks halls each morning and evening when in charge checking for any open or unlocked doors and securing them properly, when requested.
• Oversees and inspects laundry when in charge, ensuring scheduling and operations meet the demand of the hotel’s guest rooms and food and beverage outlets. Ensure optimal efficiency through scheduling PM coverage. 
• Coordinates with Front Desk to provide up to the minute status of rooms on behalf of the Director of Housekeeping.
• Conducts property inspection each morning and afternoon utilizing Quore checklist.  Constantly monitors for any open or unlocked doors and secures them properly.
• Conducts property inspection each morning and afternoon utilizing Quore checklist.  Constantly monitors for any open or unlocked doors and secures them properly.
• Completes all paperwork and closing duties prior to leaving, communicating to the General Manager any discrepancies, scheduling changes, status of out of order rooms, when acting on behalf of the Housekeeping Director.
• Balances and clears the room status nightly, comparing the PM housekeeping report with the computer’s room status report and resolve all discrepancies, when acting on behalf of the Housekeeping Director.
• Works with the Housekeeping Director to ensure compliance with all hotel standards/procedures as well as Brand Quality Assurance standards.
• Ensures lobbies, guest hallways, stairwells, guest rooms and the back of the house areas are cleaned to hotel standards.
• Handles guest complaints and requests, ensuring a resolution that results in high guest satisfaction during schedules as Manager on Duty.
• Assists in coordination of special project work, such as mattress turning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure high standards of cleanliness and comfort to the guest. Records special project in Quore. 
• Ensures proper chemical usage according to OSHA Safety and Health Management System guidelines.
• Ensures all Housekeeping Department personnel are in proper uniform, wearing a name tag, and has been assigned a safety beacon.
• Follows property OSHA/HAZCOM procedures.
• Wears appropriate brand required uniform and name tag during all scheduled shifts and ensures that other Housekeeping and Laundry employees wear theirs as well. 
• Maintains regular attendance in compliance with the hotel’s standards, as required by scheduling which will vary according to the needs of the hotel.
• Performs all other duties assigned from time to time.

Required Skills/Abilities

Education and Experience

• High school diploma or equivalent
• One year of related housekeeping experience.

Physical Requirements

• Prolonged periods standing and walking, and frequently pulling, pushing, and bending.
• Must be able to lift and carry up to 50 pounds at a time.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.